Job Title : Associate – Customer Contact Services-Arabic Speakers Only

Category : Education-Training-Teacher-School

Abu Dhabi Commercial Bank - Abu Dhabi, United Arab Emirates

Posted Date : 01/06/2019

Job Description :

Job Purpose:

Provide Internal and External customers with accurate information regarding ADCB products.
Handle Telephonic enquiries and cross-selling of ADCB Retail Banking products.
Provide correct information to all customers regarding their accounts, credit cards, loans etc.
Answer customer queries and resolve simple complaints immediately.
Initiate outbound calls when required and adhere to call scripting.
Cross sell various retail banking products and generate leads
Capture complaints and forwarded them to InterAct Team.
Customer-centric, focused and answer customer queries with confidence
Maximize returns and minimize risk and enhance relationships for the bank.
Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
Communicate well and provide feedback for both internal and external customers for improvement of services or process.
Contributes to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
Be able to adhere to internal departmental policies and meet job requirements as set in the JO.


Main Tasks and Responsibilities:

Answer customer queries for all products

Activate and block Debit Cards and Credit Cards for customers

Provide customers with information about their balances for their account, loans, credit cards etc

Capture customer complaints effectively and forward them to InterAct Team

Record customer requests and ensure that they are processed within the stipulated TAT

Cross sell all the bank products to customers and generate leads

Inform customers and migrate them to IVR, Internet Banking or SMS Mobile Banking with a view to reduce the number of calls

Benefits Offered : As per UAE law