Job Title : Head – Digital World

Category : Education-Training-Teacher-School

Finance House Company, Abu Dhabi, United Arab Emirates

Posted Date : 10/06/2019

Job Description :

Job Title: Head – Digital World

Type: Full time

Experience: Senior Level

15 + years’ experience in in similar role and capacity

Industry: Financial Services, Investment & related in Banking



Education:

Bachelor’s degree in Computer Science, MIS, Software Engineering/Design or equivalent



Job Description:

Department: Digital World

Job location: Abu Dhabi - UAE



Key Role Responsibilities:



Provide expertise throughout the entire user experience design development
Adherence to IA, IS and Tech & Ops Policies & Procedures
Strategic initiative’s management and delivery
Strategic partnerships management.
Enhance existing user platforms across multiple digital channels
Work with key internal and external teams in the planning and execution of digital product roadmaps
Monitor operational costs and manage allocated financial budgets
Gather key insights / identify success factors and turn them into enhancement recommendations
Lead, mentor, and manage the UX/UI Designer team in delivering optimum user experience
Keep abreast of latest market trends and best practices
Manage the development of digital models (using both AI / Machine learning) across customer life and credit cycle. Contribute to the development of a robust data infrastructure for model development and analytics.
Create meaningful analysis leading to digital world optimization, including but not limited to customer risk segmentation development that improves the portfolio’s risk-reward profile. Apply expertise and knowledge of financial services to understand profitability and performance drivers and build programs to optimize net financial contribution.
Work with other business areas to provide digital that evaluate current business processes and enhance decision making capabilities, providing quantitative analysis on a portfolio and segment level.
Obtains insights from senior leaders as one of the closest people in the business to the financial partner or customer, provides constant feedback to the business and helps set/drive toward the vision of creating emerging technical solutions
Has a deep understanding of the target market/industry, strong understanding of customers and close relationships with key stakeholders to define the business strategy for the product
Ensure alignment of product features and stories (i.e., review, give feedback and prioritize User Stories in line with own vision)
Continuously improve backlog with the team, ensuring all items are clearly described, estimated and prioritized
Ensure customer-driven design considering user pain points and usability test results, while using market and industry knowledge as well as continual research to deliver a well-positioned product
Manage to digital budget to ensure digital solutions will be developed and deployed in a timely manner and within budget
Deliver clear digital vision and communicate ‘the story’ effectively to key FH Group
Act as the futurist for digital technologies. Look to take advantage of Financial Partners and customers ideas, online digital trends, research new technologies to promote and drive digital solutions
Responsible for partnering with key stakeholders across the enterprise to ensure successful consideration for all digital interdependencies.
Develop a high-level integrated milestone plans for the programs and manage program change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts.
Execute program plans (quality, risk, communication, staffing, etc.) and captures and communicate program status and data to maintain accurate and current program information for the use of FH Group
Establish and maintain executive FH Group relationships on expectations, and communications to the organization. Influence executive FH Group and drive change across the functions and regions regarding policies and strategies.

Key Requirements:

Experience in retail, worked in developed markets would be a great advantage
Must have experience in handling digital products platform in a multi-channel, agile environment
Technical Knowledge – latest digital & mobile knowledge.
Strong familiarity in Cloud or DevOps environment
Highly collaborative and excellent problem-solving skills
Excellent verbal and written communications
Well-developed communication skills are required as presentations to FH staff are frequent (e.g. at lenders/managers meetings, Executive presentations, etc.). Excellent written communication skills are also essential for preparing Executive proposals, management reports, and responding to field queries.

Benefits Offered : As per UAE law