Job Title : Customer Service Representative

Category : Customer Service/Telemarketing / Receptionist

GAC Group, Abu Dhabi, United Arab Emirates

Posted Date : 11/14/2019

Job Description :

GAC Abu Dhabi is a leading shipping and logistics service provider with a workforce of 110 highly skilled professionals. We combine our local expertise with GAC’s international experience to deliver outstanding service. Branch offices at Ruwais/Jebel Dhanna, Abu Dhabi International Airport and Sila Border help to provide entire coverage throughout the Emirate of Abu Dhabi.


We are seeking candidates for the position of Customer Service Representative at our Main Office in Abu Dhabi. The main duties are to coordinate with principals, port operations staff, cargo receivers and suppliers to ensure the efficient process in delivering our services.


Accountabilities:

Actively attend to enquiries and submit a suitable quote to clients within the requested time frames.
Effectively negotiate and bid rates with clients and carriers.
Effectively communicate with clients on shipping schedules, pricing, documentation, loading requirements and order confirmation.
Accurately coordinate with shipment carriers.
Accurately maintain and update system database regarding clients, services, suppliers and pricing.
Work closely with other departments to secure new business opportunities.
Maintain and develop relationships with existing, lost and new clients.
Proactively identify the most suitable logistics solution for clients’ requirement.

Key Competencies:

Operational skills – in the step-by-step processes of the operation and knowledge of the fundamentals of the business.
Customer Service - understanding of customer needs, maintenance of good relationships, ability to support and solve customer issues and handle customer complaints.
Positive Attitude - towards work and the environment in general, to deliver the requested service of the company.
Communication skills – to interact effectively, within and outside GAC, using the English language.
Accountability & Dependability - take personal responsibility for the quality and timeliness of work and achieve results with minimal oversight.
Teamwork and collaboration – to work cooperatively with colleagues to complete tasks and involve others through liaison and trust-building.
Customer Focus – to work with internal and external customers to identify their expectations and shared business objectives.
Self-Management – to complete high volumes of work, keeping a rapid pace without sacrificing accuracy.
Stress Tolerance – to maintain composure in highly stressful or adverse situations.


Minimum Qualifications and Other Requirements:

High School certificate.
Proficient knowledge of computers especially in MS Office - Excel & Outlook.
Good English communication skills – both written and spoken.
Minimum of 2 years’ experience in shipping and logistics operations.
Good work ethic to comply with policies and procedures of the company.
Cultural awareness to work with people from diverse cultures and backgrounds.

Note

If you applied for this job vacancy and you have not heard from us within two weeks, please consider that you have not been shortlisted for the role.

Benefits Offered : As per UAE law