Job Title : Director, Product Management, Managed Services - Middle East & Africa

Category : Directore / CEO / GM / Higher Management

Mastercard , Dubai, AE

Posted Date : 06/01/2020

Job Description :

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Product Management, Managed Services - Middle East & Africa

Managed Services is Mastercard's global marketing strategy and execution arm, supporting hundreds of customers drive results through performance marketing solutions. It places Mastercard in the heart of our customer’s b2c and b2b marketing/communication engagements. Focused on thinking big and scaling fast around the globe, this agile managed services team is responsible for end-to-end performance marketing solutions for a diverse global customer base. Through scalable marketing products, we help clients predominantly in the banking space drive consumer awareness, response, acquisition, engagement through life-cycle marketing activities and loyalty.

Our vision is to become the partner of choice for Issuers and Merchants leveraging our data-driven marketing performance products to drive our client’s most profitable customer engagements and ultimately Mastercard preference with consumers. Similarly, we aim to understand and solve consumer pain points through data.

Managed Services is undergoing a significant transformation to be a more product-centric marketing organization focused on differentiated offerings that leverages data and marketing technology to accelerate marketing campaign performance and associated outcomes. To create exceptional and world-class marketing products for customers and scalable execution, we are seeking a savvy Product Director for our most diverse and expanding market - Middle East & Africa (MEA), who will develop and provide global oversight for products and program delivery related to managed services that we run on behalf of our clients. Superior understanding of customer and consumer needs will deliver positive ROI for clients and create their reliance on Mastercard Managed Services to deliver their marketing goals. The successful candidate will be responsible for MEA oversight of managed services products including: product ideation & development, value proposition to clients, competitive differentiation and pricing, regional scalability, and delivering high impact and measurable marketing performance to our customers.

Role
Develop the strategic roadmap for adaptation of new products and enhancement of existing products for regional deployment.
Be a key player in the transformation of Managed Services through product adaptation and creation, development of Minimum Value Proposition (MVP), testing of MVP and Scaling of designed product. Train delivery teams and sales on new products to insure optimized sales and best in class delivery. Adapt or Create sales materials and monitor in-market demand.
Apply your hunger for data and insights into platform products and services that are enhanced with increased usage and applications, generating Client reliance and stickiness.
Ability to be a client-facing expert sales resource and interface with Mastercard global leadership to represent the suite of products.
Be one step ahead of clients in identification and adoption of new digital solutions. Have a POV to share with customers on new technology.
Lead or partake in virtual, multi-cultural, cross functional teams product management teams and ensure the KPIs and milestones are delivered.
Evaluating suite of diverse product solutions globally and regionally to implement effective data and insights driven automated product solutions
Growing Mastercard Data & Services’ revenue and market share through scalable and configurable product solutions.
Embed Mastercard’s plethora of assets and products into impactful marketing products to drive Clients P&L and deliver revenue for Mastercard. As an integrator you possess the creativity to align Client’s Customer Value Proposition to Mastercard’s assets.
Apply your hunger for data and insights into platform products and services that are enhanced with increased usage and applications, generating Client reliance and stickiness.
Represent Mastercard in Customer forums and industry events, positioning us as the industry leader with highly differentiated capabilities.
Develop strong relationships with Mastercard Leadership including: division presidents, cluster heads and country management to better understand Mastercard and client needs and develop solutions that are in line with both strategic objective
Use an “outside-in” approach to reimagine Managed Services as the replacement of our customer’s internal systems or external agencies, creating enduring and reliant customer relationships through demonstration of quantifiable value.
Ensure all critical KPIs are met or exceeded including:
Regional Product P&L
Scalability (number of scalable projects regionally)
Contribution to regional Mastercard goals
All About You
Ideally strong experience in marketing, digital marketing, performance marketing, marketing analytics/insights and project management.
A penchant for analytics and the insights derived from platforms to form intelligent marketing products.
A customer centric, agile and innovative mindset when creating/enhancing products.
Creative and curious about the new digital solutions that are practically applied. Takes a team approach to integrating assets and functionalities in new and unique ways. Encourages a culture that looks to new technology to establish a competitive advantage. Acts with a sense of urgency.
Strong business development and sales skills for internal and external stakeholders
Demonstrates strong strategic problem solving and is perceived as the digital, payments & marketing expert across clients in the region.
Demonstrates the ability to develop “out of the box” solutions and to create support for initiatives across organization and geographies.
Acts as a thought leader for creative/disruptive improvements and thoughtfully balances risk when committing significant investments in leading change.
Ability to thrive in Matrixed organizations and recognized within the organization as an expert in the field; often consulted for strategic business decisions by senior leadership
Creates a high-performance culture where breakthrough ideas and opportunities are encouraged and cultivated through proactive feedback
Ability to travel 30% of the time, Arabic is a plus but not a must.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Benefits Offered : As per the UAE law