Job Title : Head Of Quality & Brand Experience

Category : Hospitality and Restaurant

Emaar Hospitality Group

Posted Date : 04/18/2021

Job Description :

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.


Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.


ABOUT THE FUNCTION

Lead the Brand Experience performance across the group, nurturing continual improvement to achieve the highest Guest Experience, Service Excellence, Standards Conformance, and Brand Message that enables returns on Financial, Loyalty, and Advocacy. Formulate long term Brand Experience strategy in order to maximize Guest Experience and Brand awareness


WHAT YOU WILL NEED TO SUCCEED

Minimum five years of experience as Quality & Brand Experience Head in the hotel industry in a Regional or Cluster role.
Dynamic leadership style, possess excellent communication and decision making skills and an astute business acumen.
Minimum qualification bachelor’s degree
Govern and lead the improvement of the unique and distinctive Brand Standards for each brand within the Emaar Hospitality Group’s portfolio.
Provide strategic and tactical direction to all aspects of Quality, Brand and Operational Improvements.
Analyze and review brand performance in order to identify trends and service benchmarks to improve performance and drive innovation across the business.
Provide innovative ideas for brand experience development across the portfolio.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

Completion of projects on time
Completion of projects within budget
Completion projects based on quality
Realizing cost efficiencies

COMPETENCIES

Put Customer First
Drive for Results
Disrupt and Challenge
Learning
Resilience
Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.


Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.


Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.


Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.


Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.


Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Benefits Offered : As Per The UAE Law