Job Title : Night Auditor

Category : Hospitality and Restaurant

Dubai World Trade Centre - United Arab Emirates

Posted Date : 01/25/2016

Job Description :

Audit & ensure smooth and efficient running of Front Office operation by manning the Front Desk and provide a very high level of service to the in house Guests/Tenants.

Major responsibilities and accountabilities:

Business
Ensure smooth functioning of Front Office
Assist front office in following up on guest Front Desk Bills
Preparing all reports daily required by Management
Ensure the follow-up on check-in/out trouble reports, city ledger dues, collection of store requisitions, filing etc.,

Financial
Ensure all out standing payments including the incidental charges are collected on timely basis
Ensure that the high credit reports are followed up and action according to the approved credit limit.
Reports immediately for any sign of difficulty in collecting outstanding payments.

The night auditor needs to check and verify all transactions have been carried out during the last 24 hours
The night auditor should ensure that he keeps himself/herself up to date with all the hotels policies affecting the income stream of the hotel, as agreed in case of any changes financial wise all information need to be informed to finance night auditor for updating.
The night auditor needs to check and verify all Tourism Dirhams (TD) transactions and to double check/correct any room change, early check in before 06:00 AM, late check-out after 19:00 hrs. system posting error, human mistake etc… in the Apartment’s PMS corrected and tallying with DTCM E-Service System, and to keep evidence for record and Audit issue
All invoices raised by the front office department and other departments irrespective of the mode of payment (including the final settlement invoices raised for guest check out).
All vouchers/dockets pertaining to cash transactions
All transactions necessitating manual vouchers to be raised
All transactions necessitating computer generated vouchers to be raised

5. The night auditor should ensure that any missing dockets should immediately be searched for. Should they remind

missing to the night auditor should inform night manager/supervisor in order to seek his/her assistance

6. The night auditor should check all dummy folios or PM (Folios not pertaining to individual guest) and check if these folios

have been properly updated in terms of their city ledger accounts.

7. The night auditor should print the days transaction report and check the following

All transactions have the necessary supporting documents
All the supporting documents have been appropriately authorized
All the manual vouchers have been posted in the system
All the transactions are correct
(Note : Any incorrect entries should be corrected by the night auditor, provided the guest has not checked out that these transactions are supported by the relevant documents). 

Benefits Offered : As per UAE Law

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