Job Title :
Senior Executive SME Telephone Account Management
Category :
Public Relation / Government Sector / Semi Government Sentor
du United Arab Emirates-Dubai HQ
Posted Date :
03/03/2016
Job Description :
The purpose of this position is to manage the customer relationship for SME accounts, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through a proactive, customized, personalised relationship mainly via phone contact.
Qualifications
Minimum Experience:
3 to 5 years in experience in client support, conducting and managing telesales and revenue generating activities
Minimum Education:
Diploma in higher in sales/marketing or similar
Knowledge & Skills:
Customer focused - proven experience of building and influencing multi level relationships
Excellent negotiation skills
Proven track record of achievement in a target orientated environment
Commercially focused - the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk
Positive & self-motivated - equally comfortable with working alone and as part of a regional team
Flexible and proactive - able to maintain high quality performance in areas of responsibility and deliver results
Prepared – the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty
Organised - the ability to plan time effectively and delegate work appropriately across the wider SME team
Strong communicator - demonstrates a high level of written communication and presentation skills
Knowledgeable of du’s product & services capabilities
Fixed line & Mobile sales experience preferred
Outbound sales calling preferred
Benefits Offered :
As per UAE Law
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