Job Title : Senior Executive SME Telephone Account Management

Category : Public Relation / Government Sector / Semi Government Sentor

du United Arab Emirates-Dubai HQ

Posted Date : 03/03/2016

Job Description :

The purpose of this position is to manage the customer relationship for SME accounts, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through a proactive, customized, personalised relationship mainly via phone contact.
Qualifications

Minimum Experience:

3 to 5 years in experience in client support, conducting and managing telesales and revenue generating activities

Minimum Education:

Diploma in higher in sales/marketing or similar

Knowledge & Skills:

Customer focused - proven experience of building and influencing multi level relationships
Excellent negotiation skills
Proven track record of achievement in a target orientated environment
Commercially focused - the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk
Positive & self-motivated - equally comfortable with working alone and as part of a regional team
Flexible and proactive - able to maintain high quality performance in areas of responsibility and deliver results
Prepared – the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty
Organised - the ability to plan time effectively and delegate work appropriately across the wider SME team
Strong communicator - demonstrates a high level of written communication and presentation skills
Knowledgeable of du’s product & services capabilities
Fixed line & Mobile sales experience preferred
Outbound sales calling preferred 

Benefits Offered : As per UAE Law