About Our Culture & People
Eagle Hills is an Abu Dhabi-based private investment and real estate development organization. We were formed with the aim to develop and revitalize cities and communities, in line with innovative lifestyle solutions, that meet the demands of modern living.
Our expanding portfolio challenges our people to be agile and embrace opportunities in new and progressive markets. We think and plan with our future in mind. Our culture rewards outstanding performance and encourages a journey to success; all whilst being part of an organisation that is leading the way in modern developments.
About the Role & Opportunity
We are looking for an experienced Contact Center Agent to join our Contact Center and CRM team in Dubai who will be able to provide Eagle Hills clients with high level customer service in accordance with SLA’s while achieving the MBO’s and KPIs resulting in greater customer satisfaction and adding value to the Contact Center Department.
- Someone who can provide excellent customer service to achieve customer loyalty
- Someone who can explain product and product features to clients over the phone
- Follow the call script in a timely manner, accurate capture of customer/transaction comments
- Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures
- Handle all customer calls and transactions
- Provide on call resolution to all customers
- Document all call information accordingly to standard operating procedures
- Be courteous, polite, helpful and professional in customer approach
- Provide clarification to customers for service request cases follow up
- Collect customer feedback
Obviously, there are things like the salary, the people and the structure that you need to know about; to learn more, please apply.