Job Title : Contact Center Agent

Category : Customer Service/Telemarketing / Receptionist

Pin Jobs EU

Posted Date : 04/10/2022

Job Description :

Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love traveling, interacting with customers and colleagues from across the Emirates network, there are opportunities for you.

Emirates is the world’s largest international airline, with a network that spans over 160 destinations in 85 countries. We are currently looking for a Customer Sales and Service Professionals to join our multicultural team in Dubai.

Job Outline:

- Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.

- Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.

- Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.

- Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.

Requirements & Skills:

- Fluency in English and one of the languages listed below is a must:

Arabic/Czech/French/German/Italian/Japanese/Mandarin/Polish/Portuguese/Russian/Spanish

- Customer and sales orientation to provide excellent service and close any sales opportunity.

- Good listening and communication skills.

- PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).

- Ability to work in a multiple shift environment

Experience required:

- Experience in Contact Centre/Hospitality industry preferred.

- Customer Service or Call Centre: 1+ year

- 10 Years schooling or equivalent

- Excellent interpersonal, telephone and customer service skills

- Ability to work in a busy sales team environment

- PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail

- Knowledge of contact centre and airline industry procedures and methodology

- Standard fares and ticketing courses, Skywards and MARS reservations systems

Please, apply to learn more about this opportunity and send your CV.

Benefits Offered : As per the UAE law