Job Title : Assistant Guest Services Manager

Category : Travel, Tourism, Transportation

Al Habtoor City Hotel Collection

Posted Date : 04/17/2022

Job Description :

We are looking to hire an Assistant Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable staying Al Habtoor City Complex, Dubai, UAE.

Responsibilities:

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Requirements:

• Proven work experience as Assistant Guest Relations Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Package Offered:

• Basic Salary: 3,250AED
• Studio room in Staff Accommodation.
• Transportation from Accommodation to Hotel & from Hotel to Accommodation.
• Meals.
• Medical Insurance.
• Vacation Ticket every year.
• Service Charge.

Benefits Offered : As per the UAE law