Job Title :
Assistant Guest Services Manager
Category :
Travel, Tourism, Transportation
Al Habtoor City Hotel Collection
Posted Date :
04/17/2022
Job Description :
We are looking to hire an Assistant Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable staying Al Habtoor City Complex, Dubai, UAE.
Responsibilities:
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Requirements:
- Proven work experience as Assistant Guest Relations Manager or similar role
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
Package Offered:
- Basic Salary: 3,250AED
- Studio room in Staff Accommodation.
- Transportation from Accommodation to Hotel & from Hotel to Accommodation.
- Meals.
- Medical Insurance.
- Vacation Ticket every year.
- Service Charge.
Benefits Offered :
As per the UAE law
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