Job Title : MAK Middle East Service Coordinator

Category : Import and Export

Caterpillar Inc.

Posted Date : 04/17/2022

Job Description :

Marketing / Sales / Product Support

Job Description

Initial Job Scope:

• To provide back up and assistance to the regional service manager. 
• Calculate, prepare, and send out service quotations and technical proposals. Provide proactive follow up with customers after submittal and help to turn enquiries into confirmed orders. 
• Create new service project job number in AX. 
• Prepare and distribute workshop and field service reports. 
• Processing of CM engine and parts warranty claims. 
• Perform Technical Communicator role. Compile, store, and archive service information and service bulletins both internal and external and communicate to internal and external customers. 
• Vendor coordination and interaction. Screening new and existing vendors, obtaining quotations, submitting purchase requests, follow PO and payment approval process. 
• Assist with EHS related tasks including compliance with local policies and permitting requirements, maintaining licenses and permits, EHS Self- Assessments, developing and implementing EHS Excellence goal plans, HOP Walks, safety walks, CI card process. 
• Covering MaK ME 24-hour customer hot line number. 
• Coordinate workshop crane and pressure vessel annual recertification. 
• Coordinate annual recalibration and recertification of all applicable workshop and field service equipment i.e. torque wrenches, gauges, calipers, 
• Back-up for reporting EHS incidents and near misses into SIRS. 
• Submit high risk travel approval requests to Corporate Security and follow up on corporate approval process. 
• Coordinate service job attendance with customers. Monitor vessel location and ETA, scheduling, manpower and tooling requirement, manpower planning, arranging flights, accommodation, visas, travel and EHS requirements. 
• Arrange for necessary shipyard, worksite, facility entry documentation and permits. 
• Arrange shipment of service tooling from Dubai to job site including export/import. Track the status and ETA of return service tooling shipments. 
• Provide project management support to regional service manager to assist in managing service projects, attend customer meetings etc. 
• Designated back-up to regional service manager when RSM is on vacation, sick or medical leave etc. Expected to cover a wide variety of tasks including service job coordination, supervision, invoicing, attending customer meetings, temporary project management assignments. 
• Ordering spare parts required for the workshop overhauling and repair jobs. 
• Oversee AV service exchange component program inventory and status including initial sales process, core status, core return inspections, core rebuilding, workshop reports submittals, close out with customers. 
• Coordinate local transportation of parts and components to and from vessels to workshop. 
• Assist RSM to finalize and prepare service invoices. 
• Assist in providing weekly service utilization hours. 
  

• Degree, diploma holder, or appropriate maritime certification preferred with at least 10-years prior experience. 
• Suitable job-related work experience will also be considered. 
• Strong marine, oil and gas, or land-based power plant experience with hands-on operation, maintenance, repair and servicing background and experience. 
• Must have good technical experience in servicing, overhauling, rebuilding, and repair of large medium speed marine engines and components. 
• Previous experience in managing or supervising marine or land-based service teams and workshops preferred. 
• Appropriate leadership capabilities. 
• Requires a good degree of diplomatic soft-skills and communication. 
• Team player, listening skills. 
• Required to work beyond normal office working hours. 
• Required to travel when necessary. 
• Must be able to speak, read, and write in English. In addition, Arabic and French language skills would also be beneficial. 
• Personal computer skills and familiarity with standard software packages is required. 
  

Benefits Offered : As per the UAE law