Job Title : Customer Care Support Intern

Category : Customer Service/Telemarketing / Receptionist

Siemens

Posted Date : 04/20/2022

Job Description :

• Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in leveraging growth, profit opportunities and ecological footprint in the discrete and process industries. Our Digital Enterprise portfolio integrates virtual and real worlds – with a unique end-to-end portfolio and Digital Twins across the entire value chain. It focuses on the needs of specific verticals. We continually expand our Digital Enterprise portfolio to include ground breaking technologies and offer industry-specific end-to-end solutions for companies of all sizes.
  
  Join our Digital Industries team as the Customer Care Support Intern and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
  
  Your Role – Challenging And Future-Oriented! 
  
  Support the Customer Care Center's (CCC) team in Dubai by handling main IT tools monitoring, data entry, task creation and development of special portals.
  
  Scope of the role is related to below:
  
  ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets
  
  GSP Support – creation of GSP activities, monitor unassigned activities, GSP data quality monitoring, productivity reporting data exports
  
  NPS data generation, filtration via CCC, and related phone calls
  
  Monthly KPI reporting as well as SRR report preparation for HQ
  
  Monitor customer portals for latest RFQs for spares e.g. PDO, QAPCO etc.
  
  HQ request creation in CIGO, use of Spares on Web
  
  Daily maximizer case monitoring – more info reminders, SSS/HQ reminders
  
  Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications
  
  Mall order routing, RPA order routing
  
  Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall
  
  Track repair and the investigation status and flag delays.
  
  Support with visa applications, gate passes, trainings
  
  Your Qualifications And Skills – Digital And Solid!
  
  University Student: Must study a degree in Electrical/Electronic engineering.
  
  Good communication skills,
  
  What else do you need to know?
  
  As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
  
  Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
  
  At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
  
  We are looking forward to receiving your online application.
  
  Please note: Only complete applications can be considered in the selection process.
  
  Organization: Digital Industries
  
  Company: Siemens Industrial LLC
  
  Experience Level: Student (Not Yet Graduated)
  
  Job Type: Full-time
  

Benefits Offered : As per the UAE law