Job Title : Digital Product Manager

Category : Banking / Finance Sector

HSBC

Posted Date : 04/28/2022

Job Description :

Digital Product Manager (ID: 0000H1FM)

GCB 5

Some Careers Prize Diversity More Than Others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

As a digital product manager at HSBC you play a critical role in leading a number of agile development teams.

Understanding market trends and customer needs and on the other side proposing commercially viable propositions working closely with our retail and wealth management colleagues and the wider digital product management teams.

Our team are passionate about user led design and working in Agile delivery environments with retail and wealth management products and propositions. Our Digital Product Managers actively build relationships with colleagues across products & propositions, sales and distribution, regional businesses, marketing, software delivery, control functions, the global digital teams and the wider organisation working together to create compelling customer and colleague propositions. We are driving a digital transformation for both our customers and also internally to departments not yet be accustomed to Agile ways of working.

Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across RBWM.

This position is responsible for the product management of key elements of a specific HSBC RBWM Middle East, North Africa & Turkey (MENAT) proposition in order to deliver distinctive value to Digital Channels using current and future digital capabilities.

The role holder is responsible for customer features that constitute the Digital element of the proposition in question (which may change from time to time as projects are completed and as priorities evolve). These capabilities are wide ranging and are based on top of core banking. They include customer experience for Digital Channels and in collaboration with the specific proposition owner.

The role holder must have significant experience with user led design and working in Agile delivery environment with retail products and propositions. As HSBC is a complex matrix organisation and many departments may not be accustomed to Agile ways of working, a large portion of this role’s responsibility will include working with colleagues across Sales & Distribution, Customer Value Management (CVM), Marketing, Risk, Compliance and other departments in order to create compelling colleague and customer propositions and also ensure alignment both within RBWM Digital and the retail bank.

Requirements

To be successful in the role, you should meet the following requirements:

• Bachelor’s Degree
• Experience with travel, lifestyle, and/or other consumer product development is a strong advantage. Ideally, past work experience with digital companies (e.g. Expedia, Google, Apple, Fintech style companies etc.)
• Financial services industry experience (ideally with a large corporate, within retail banking products) and strong understanding of digital business
• Global markets experience
• Experience with User Led Design, prototyping, working in Agile environment
• Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
• Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organisation
• Comfortable with technology including ability to translate business and customer needs to IT requirements
• Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc).
• Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues
• Competent with project planning and reporting
• Demonstrates flexibly when addressing shifting or competing priorities
• Proven ability to build strong relationships across stakeholder groups
• Proven ability to influence large teams with direct leadership authority
• Proven ability to manage third parties
• Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes
• Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication
• Strong analytical and presentation skills
• Energetic, positive attitude and team player
• A flexible approach to work and working hours. Willingness to travel
  
  

Benefits Offered : As per the UAE law