Job Title : Operations Manager Facility | IKEA Yas Island | Abu Dhabi

Category : Event Management

Al-Futtaim

Posted Date : 04/28/2022

Job Description :

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

About You

You are a passionate and dynamic person ready for a bigger scope of responsibility. You want to lead, inspire and build a strong team. You want to create a better life for many individuals at their homes.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day
• University graduate in Facility Management/Civil Engineering/Mechanical Engineering/HSE/Electromechanical Engineering
• Minimum 5 to 7 years in Operations or Facilities Management with at least 5 years in a management capacity
• Experience and qualifications aligned to Facilities management/Construction (Engineering)
• Ability to manage multiple stores, expansion plans and store projects together with on-going work requirements
• Technical MEP knowledge
• Retail background is favourable, IKEA experience is preferred
• Strategic Planning and Analytical Skills
• Effective Communication
• Commercial knowledge
• Strong Leadership skills and Problem-solving ability.
• Understanding of Sustainability
• Flexible to work on rotational shifts, weekends and or public holidays
  
  

• Ensuring that the store building and all technical areas of the store are regularly maintained to provide a safe, clean and functional environment:- electricity, phone system, loud speaker system, fire prevention and alarm systems, ventilation, water systems, etc. All technical installations used to transport visitors, customers and goods like elevators, travellators, escalators, etc.
• Cleanliness of stores inside areas and parking and outdoor areas, including the store façade and roof.
• The maintenance costs and service contracts for all store suppliers
• Management of internal suppliers:- cleaning – performance management through audits and kpi’s
  
  

• To ensure a safe store for visitors and customers – regular audits and kpis’s, regular evacuations and action plans.
• Crisis management routines and actions
  
  

• Management of internal suppliers:- security – performance management through audits and kpi’s
• Training and sec checks to ensure store safety
  
  

• To ensure that Duty manager routines and peak day planning is documented, updated and implemented to ensure smooth store operations
  
  

• Ensure that the store is clean – all customer areas, offices, and other non-customer facing departments
• Ensure that the store maintenance is kept up to date and a weekly/monthly and annual maintenance plan is in place, which is followed
• Re-negotiate all store contracts, with the Operations managers in the other Alfuttaim IKEA stores and to use central suppliers where possible
• Ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis.
• Carry out audits on the external cleaning supplier, using checks and audits
• Drive performance through KPI’S, meetings and regular update meetings
• Ensure a well-trained cleaning workforce on IKEA store evacuations and their role, customer service and general SOPS
  
  

• To ensure that the store is safe for visitors and customers at all times;- before and after trade, day and night time
• To train and audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the findings
• To schedule and action yearly plans for evacuations, generator tests and power failure simulations;- To
• implement processes and actions to ensure store safety
• To review and change current processes where needed to enhance store safety: checklists, etc
• To visit the store during the nightshift operation and carry out the same action and audits as in the day. Ensure store safety at night
• Involvement in crisis management routines and manual documentation
• To ensure all external suppliers working in IKEA are aware of Evacuation procedures and H&S requirements whilst working in our stores
• Ensure sufficient fire marshals/first aiders are on duty at all times and that there is a calendar for regular refresher training
  
  

• To carry out audits on the external guarding supplier, using sec checks and audits
• Drive performance through KPI’S, meetings and regular update meetings
• To ensure a well-trained security workforce on IKEA store evacuations and their role, customer service and general SOPS.
  
  

• To have a succession planning process in place for the CR and operations department
• To be able to work with and lead your team from a daily and strategic planning process
• To build and maintain a close understanding with the Regional Customer Relations and Operations Manager
  
  

• To have a clear understanding of all facilities management within the store and to be able to react in the event of an emergency situation;- Fire systems, water pumps, sprinkler leaks etc
• To improve the standards and working methods, reduce costs, etc by having an active role in all external supplier routines
  
  

• To ensure that the store duty managers are well trained in the event of a store emergency
• To be the owner of the store duty manager checklist and duty manager routines
• To assist with the store duty manager training day
• To carry out audits and reviews of the duty manager processes; Feedback to the store manager
• To plan and regularly update the peak day planning file
• To schedule and carry out peak day reviews
• To carry out regular audits on SOPS. Realignment when needed
• To assist the regional and store team plan the yearly business plan and to follow up on where we are and to make recommendations where required.
  
  

Benefits Offered : As per the UAE law