Job Title : Senior Service Advisor - Premium Brand Automotive

Category : Customer Service/Telemarketing / Receptionist

Emprego 21

Posted Date :

Job Description :

The Role
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
Requirements
- Must be currently working as a Senior Service Advisor for at least one year in a Premium brand
- Preference: Bilingual, Arabic
- Open to English native speaker
- Age: Between 27 to 32 years old
- Must have very good English communication skills
- Must be presentable and customer service oriented
- Must be willing to join immediately or at least in a month

Key Demographic Requirements - applicants must be:

Minimum Age: 27
Maximum Age: 32
About the Company
Founded in 2008, Emprego21 is a leading executive search recruitment consultancy in the Middle East & India.

We are dedicated to having a highly motivated and skilled team of professionals who perform the highest level of quality work each and every day

Our Business Philosophy
Use Innovation
Deliver exceptional results
Act with Integrity
Build Relationships for Life
We recruit across a wide range of industries and at all position levels. Our primary activity is Permanent staff recruitment and Temporary Staffing for either single, large volume or ongoing staffing requirements. We recruit at all employment levels from junior to senior and across a broad range of employee categories and sectors.

Commitment to our customers, employees, and strategic partners is the foundation of our mission.

Benefits Offered :