Job Title : First Line Application and Business Support Specialist

Category : Travel, Tourism, Transportation

Destinations of the World

Posted Date :

Job Description :

General Scope:
As First Level Support, you are the first responders for diverse IT queries. You will register and classify received incidents and undertake an immediate effort in order to restore a failed IT service as quickly as possible. You will keep users informed about their Incidents' status at agreed intervals.

Qualifications and Experience
• Bachelor's degree in computer science or similar.
• Ability to execute SQL Queries and analyze data.
• Knowledge of XML web services.
• Extensive experience of customer handling, people management and working within a helpdesk environment.
• Exposure to Computer programming is desirable, but not essential. 

Benefits Offered : Monthly Salary: 8,000 - 11,999 AED