Job Title : Restaurant Operations Training Manager - Jumeirah Restaurant Group

Category : Hospitality and Restaurant

Jumeirah Group / Jumeirah Hotels & Resorts

Posted Date : 04/18/2017

Job Description :

Job description
An exciting role has arisen in the Jumeirah Restaurant Group for a highly motivated and hardworking individual. The main purpose of this position is to drive a culture of both Operational Training Development and Learning and Development to ensure that our restaurants have the ability to deliver the very best guest experiences and to apply training processes and standards in a way that is in line with the overall training strategy.

Your key duties will include but are not limited to:

Support the development of Training projects in line with and to support the achievement of the business strategy and KPI.
Provide leadership, direction and support to all colleagues, ensuring constructive feedback is given with guidance on improving and that there is a clear focus on their development.
Analyse and review training statistics to identify trends to ensure attention can be directed to key issues and reported to the Director of Operations.
Complete an annual Operational Learning and Development needs analysis to ensure that the training needs of the business are identified.
Produce an annual training plan for the assigned restaurants to ensure that identified training needs are met in a structured and systematic manner.
Manage the development of adhoc Operational training programs as required by the business.
Manage the Facilitation of Learning and Development training initiatives where required.
Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements.
Manage and maintain all Learning and Development records and trackers.
Manage the Welcome and Induction programme to ensure that all new joiners are set up for success.
Support the Operations Managers, Executive Development Chefs and Brand Chefs with local training needs as required.
Support and work closely with the Noodle House brand development and brand training chef to ensure the design, implementation and evaluation of all training initiatives.
Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objective for the programme and reported as appropriate.
Manage the Mystery Guest and Guest Feedback programs to identify development and training areas for improvement.
Maintain close links with and participate in operational/departmental meetings to gain appreciation of the businesses training needs and adjust accordingly to individual outlet where required.
Maintain close links with and participate in regional Learning and Development Meetings to ensure JRG Dubai is up to date and aware of all Jumeirah Group L&D activities and initiatives.
Manage the management trainee and internship programmes to ensure they are effective and the colleagues are fully supported.
Develop a training toolkit based on the operational needs (geographically, concept … etc.).
Support in pre-opening /partnership of a new outlets as assigned by the Director of Operations.

Benefits Offered : As per UAE law