Job Title : Senior Customer Relations Executive for United Kingdom Office

Category : Customer Service/Telemarketing / Receptionist

Bulcon Construction Ltd, United Kingdom

Posted Date :

Job Description :

Location:United Kingdom
Benefits: Complete benefits package
Salary: Market Equivalent (dependent on experience)
Employment Type: Full Time
Department: Customer relations

- Please note that the position is for our UK office, Applicant Must be willing to relocated to the United Kingdom

Duties: Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.

Typical responsibilities include:

* Create and deliver an Operating plan for related departments in line with the company’s aims and objectives as set by the CEO
* Report to the Board of Trustees through attendance at quarterly Board meetings
* Direct and manage their departments, providing clear guidance and setting targets which tie directly back into the company’s business plan.
* Forecast, monitor and evaluate those budgets for Building Services and Visitor Services
* Ensure that daily operations are being carried out in the most efficient and cost effective manner thereby maximising value for money from expenditure incurred
* Carry out regular departmental meetings to ensure that teams are fully briefed and working optimally and in line with corporate goals
* Manage and coordinate the operation of all temporary exhibitions and events including liaison with suppliers, exhibitors or internal departments as required
* Carry out and oversee the role of daily Duty Manager in order to ensure consistency of operations and customer service standards
– Handle customer queries and on-site complaints
– Ensure that the centre has been inspected and prepared for opening/business,– e.g. pre-opening checks are completed and daily reports evaluated and discussed with the relevant Line Manager
– Monitor daily operations to ensure the smooth running of the Centre. Directing relevant staff as required and providing feedback to managers where issues have been identified

* Act as external liaison and company representative for the Organisation in those areas related to the operation of the Centre, including; local neighbourhood associations, trade / other 3rd party organisations and public bodies such as the Council, Police and Fire Department.
* Project Manage adhoc projects that may involve construction and installation works within the Centre
* Perform additional duties assigned by the Chief Executive as necessary to ensure the smooth running of the department/business.

Qualifications:

Qualifications:
BS in related discipline
A Minimum of 5 years’ experience in a senior management role
Minimum 5 years Gcc’ experience
Excellent Communication skills with proven track record of leading multiple teams
Proven ability to learn and adapt to a variety of project work while adopting a ‘hands on’ approach
Experience in managing multiple budgets
Membership in a professional or chartered body is a plus.



Our robust orientation will help you engage quickly with the overall organization. A competitive wage and comprehensive benefits package provided. Come work with us as we contribute to our communities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, Please send resume to Michael Hart, General Director of Human Resources, at
hr@bulconconstruction.com

Benefits Offered :