Job Title : Campaign Manager

Category : Insurance

Metlife Alico Gulf, Qatar

Posted Date :

Job Description :

The Role
Campaign Management:
- Campaign Planning
- Customer segmentation.
- Product Sequencing
- Forecasting, Planning & managing current and future campaigns.
- Campaign Profitability

Other Responsibilities:
- Manage all DM campaigns operating in through Bank’s call center.
- Daily Reporting.
- Reports to be sent in the approved template
- Correctness to be ensured
- Handle & resolve escalations from call center agents, TL’s and customers.
- Provide On Job training for agents and ensure they are competent enough in delivering sales numbers.
- Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards.
- Provide escalation Metrics for customer complaints and maintain TAT’s.
- Proactively act in facilitating sales, service, operations efficiency and customer satisfaction.
- Work closely with QNB management to ensure smooth & seamless operations process.
- Agent Engagement
- Sales Contest
- Training

Requirements
- Bachelor's Degree is essential
- Call Centre Management Experience

In-depth Knowledge of:
- CRM Systems
- Campaign organization
- Report generation
- MS office
- Presentations to management

About the Company
Around the world, the MetLife companies offer insurance, retirement and savings products. Our products are available through agents, third-party distributors such as banks and brokers and we also work directly with customers. We offer:

Flexible insurance options to protect you and your family. Our wide array of products includes life, health, accident, auto and home insurances.

Retirement and savings accounts and plans to help you reach your financial goals. Our investment products and strategies can help you plan today what you want to achieve tomorrow. Our retirement solutions help secure and maximize your future income, allowing you to enjoy the best years of your life.

Benefits Offered :